4dyes Privacy Policy

1 Introduction and Scope of This Policy

This Privacy Policy is published by 4dyes, an online casino platform operating under international licensing. This policy applies to all users who visit our website at 4dyes.onl, register an account, make a deposit, participate in any game or contact our customer service.

By using 4dyes services, you agree that your personal information is processed in accordance with the terms stated in this Privacy Policy. If you do not agree, you are advised not to continue using our platform.

This policy should be read together with the Terms and Conditions and the Responsible Gambling Policy of 4dyes for a complete picture of your rights and responsibilities as a user.

2 Personal Information We Collect

4dyes collects your personal information through various channels when you interact with our platform. The information collected falls into two main categories:

Information you provide directly:

• Full name as stated on your identity card (MyKad) or passport
• Active email address and registered mobile phone number
• Date of birth for age verification purposes (players must be aged 21 and above)
• Payment method details such as e-wallet account number or DuitNow details
• Identity verification documents when the KYC process is required
• Any communication you send via live chat or support email

Information collected automatically:

• IP address, web browser type and your device's operating system
• Session data including pages visited, duration of visit and actions taken within the platform
• Deposit and withdrawal transaction logs
• Game activity records for compliance and audit purposes
• Cookies and similar tracking technologies

3 How We Use Your Information

The information collected is used solely for lawful and responsible purposes. The following are the main purposes for which the data is used:

• Creating and managing your account and verifying your identity before financial transactions are approved
• Processing deposits, withdrawals and account balance management accurately and securely
• Complying with legal requirements relating to anti-money laundering (AML) and international licensing compliance
• Keeping the platform free from fraud, account manipulation and other unlawful activity
• Providing effective 24/7 customer support in Malay and English
• Sending important notifications regarding your account, active promotions and service updates
• Analysing usage patterns for platform improvement and user experience purposes
• Running responsible gambling programmes including betting limit monitoring and player protection measures

We will not use your information for any purpose other than those stated above without obtaining your consent first.

4 Sharing Information with Third Parties

4dyes does not sell, rent or trade your personal information with any party for marketing or commercial purposes. However, we may share your data in the following situations:

• Payment service providers — to process transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency. These providers are subject to strict confidentiality agreements.
• Regulatory authorities — when required by law or by the instructions of the international licensing body overseeing our operations.
• Platform technology providers — such as game software developers, identity verification (KYC) companies and cybersecurity providers, all of whom are bound by data protection agreements.
• Legal emergency cases — when there is a need to disclose information to prevent crime, protect public safety or comply with court orders.

In all of the above cases, we ensure that the information shared is the minimum necessary and that the receiving party meets equivalent data protection standards.

5 Data Retention Period

Your personal information will be retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After an account is closed, we retain certain records for the period determined by legal and licensing requirements.

Financial transaction records, activity logs and identity verification documents are retained for the period set by the relevant regulatory body, typically between five and seven years, to meet audit requirements and legal compliance relating to financial matters.

Once the retention period ends, your information will be securely deleted or anonymised using methods that do not allow the data to be recovered.

6 Data Security Measures

4dyes continuously invests in security infrastructure to ensure your personal data remains protected. Among the technical and organisational measures we apply:

• SSL/TLS encryption for all communication between your device and our servers
• Role-based access control (RBAC) ensuring only authorised staff can access sensitive data
• Continuous 24/7 system monitoring to detect unauthorised access attempts
• Regular security testing including penetration testing by independent parties
• Encryption at rest for sensitive information such as payment details
• Regular data backup procedures to ensure fast recovery in the event of an incident

While no security system can guarantee absolute protection, we take all reasonable steps to minimise risk. Should a data breach occur that affects you, we will notify you promptly via your registered email.

7 Use of Cookies and Tracking Technologies

The 4dyes website uses cookies and similar technologies to improve your experience. Cookies allow us to remember your preferences, maintain your login session and understand how you interact with our platform.

There are two types of cookies we use:

• Session cookies — deleted automatically when you close your web browser. They are required for basic platform functions such as login verification and transaction security.
• Persistent cookies — remain on your device for a set period to remember your language preference, display settings and login information (if you enable the "Remember Me" option).

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality, including the ability to log in to your account.

8 Your Rights as a User

As a registered 4dyes user, you have the following rights regarding your personal information:

• Right of access — you have the right to request a copy of the personal information we hold about you
• Right of rectification — you may request that we correct any information that is inaccurate or out of date
• Right of erasure — in certain situations, you may request deletion of your information, subject to applicable legal retention requirements
• Right to object to processing — you may object to the use of your data for direct marketing purposes at any time
• Right to data portability — you may request that we transfer your information in a machine-readable format

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable time in accordance with the requirements set out.

9 International Data Transfers

As 4dyes operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. Where this occurs, we ensure that such data transfers are carried out with adequate safeguards, including:

• Data processing agreements that comply with international data protection standards
• Use of recognised standard contractual clauses for cross-border data transfers
• Regular assessments of the level of data protection in the recipient country

We are committed to ensuring your information receives an equivalent level of protection regardless of where it is stored or processed.

10 Changes to This Privacy Policy

4dyes reserves the right to update or amend this Privacy Policy at any time. Changes will take effect when the new version is published on this website. For material changes, we will send a notification to all registered users by email at least seven days before the changes take effect.

You are advised to review this Privacy Policy page periodically. Continued use of the 4dyes platform after changes take effect will be considered your acceptance of the updated terms.